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DVD 1: Alcohol Law and Your Responsibility
Improper service violations can be serious. That's why this DVD defines and identifies criminal and civil liability as it relates to the sale and service of alcohol. Assists students in recognizing the impact and consequences that employee violations have on the establishment.
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DVD 2: Recognizing and Preventing Intoxication
The ServSafe Alcohol Program is designed to help protect everyone in the industry, particularly our valued patrons. This DVD discusses alcohol's path through the body, the factors that affect a guest's blood alcohol content, and how to identify the physical and behavioral signs of intoxication. Also presents methods for preventing guests from becoming intoxicated.
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DVD 3: Checking Identification
You can rely on this DVD to relay when to check IDs, proper procedures for checking identification, as well as the characteristics of a valid ID.
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DVD 4: Handling Difficult Situations
This DVD helps prepare students in the event they are required to take action in the face of improper alcohol-related behavior. It identifies the proper procedures for difficult situations such as stopping service to a guest, handling intoxicated guests who attempt to leave the premises, managing potentially violent situations and dealing with illegal activities.
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Service in Difficult Situations
Begin your strategies for handling difficult alcohol-related situations by viewing dramatic skits that motivate discussion Running time approximately 25 minutes.
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VIDEO 3: Checking Identification
You can rely on this video to relay when to check IDs, proper procedures for checking identification, as well as the characteristics of a valid ID.
Total Running time: 15:25 minutes
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VIDEO 4: Handling Difficult Situations
This video helps prepare students in the event they are required to take action in the face of improper alcohol-related behavior. It identifies the proper procedures for difficult situations such as stopping service to a guest, handling intoxicated guests who attempt to leave the premises, managing potentially violent situations and dealing with illegal activities.
Total Running time: 13:25 minutes
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VIDEO 5: Evaluating Real-World Scenarios
A highly interactive tool that allows students to assess real-world scenarios related to signs of intoxication, checking identification, and handling difficult situations.
Total Running time: approximately 35 minutes, typically run in 12, 10 and 13 minute sections according to corresponding chapters of FM book being taught. (Chapters 2, 3, and 4 respectively.)
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Real World Selling DVD: Beer
Not all beers are created equal. Teach your staff the basics of beer and how to increase sales with exceptional customer service. 8 minutes.
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Real World Selling DVD: Wine
From vintage Merlot to the house Chardonnay, guests will appreciate servers who know how to sell wine. Wine selection is an art, and this award winning video will teach your staff how to sell more wine and make more money. 11 minutes.
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Sell More Beer
Maximize your beer sales by teaching your staff how to use pinpoint dialogue and body language to increase service and sales.
Learn the difference between lagers and ales, as well as timing for recommending them. Also discover how you may be losing up to 10% of each keg every day and how to stop it! 25 minutes.
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Getting to Know Wine Video Seminar
This video addresses the need for a solid, basic wine education program for the restaurant industry. It provides management with a simple, effective tool, that eliminates the mystery and intimidation that tends to hinder the progress of an establishment's wine program. The video will teach students to taste and accurately describe wine in basic, unpretentious terms. The accompanying workbook moves step-by-step through the video reinforcing the message. Diagrams and special areas for note taking enhance the learning process. Everyone, no matter how wine savvy they might be, has something to learn from Getting To Know Wine. In the spirit of unraveling the mystery of wine, we invite you to experience "Getting to Know Wine". Easy to understand, providing entire staff with consistent training. Work at your own pace. Addresses all styles of learning. Follow-up is simple and effective. Provides a foundation for building wine knowledge.
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VIDEO 1: Alcohol Law and Your Responsibility
Improper service violations can be serious. That's why this video defines and identifies criminal and civil liability as it relates to the sale and service of alcohol. Assists students in recognizing the impact and consequences that employee violations have on the establishment.
Total Running time: 9:30 minutes
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VIDEO 2: Recognizing and Preventing Intoxication
The ServSafe Alcohol Program is designed to help protect everyone in the industry, particularly our valued patrons. This video discusses alcohol's path through the body, the factors that affect a guest's blood alcohol content, and how to identify the physical and behavioral signs of intoxication. Also presents methods for preventing guests from becoming intoxicated.
Total Running time: 18:05 minutes
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