Books

Service That Sells! - The Art of Profitable Hospitality (English)

Over 300,000 copies in print make this the best-selling book in food service history! An indispensable resource for restaurant owners, operators and managers committed to profitable hospitality and getting the most out of their employees. It's tips, tricks and techniques have maximized the service and sales. Also available in Spanish.

Now That's Service That Sells! - The Art of Managing the Sizzle

"Picking up right up where Service That Sells! left off, Now That's Service That Sells! is a "must read" for all front line managers. Written in layman terms, TJ's insights make exceptional service seem easy." Jim Knight, Dir. of Training, Hard Rock Cafe. There are some that re-hash old material and call it a "new edition." And there are some who create sequels, new books that complement existing, best-sellers with fresh ideas. We've created a sequel...and we've packed it with invaluable new material. Created as a second "chapter" to Service That Sells!, the new book addresses marketplace challenges that have occurred in the industry over the last decade. With solid steps to impact service at every turn - which dramatically increases sales - this book shows you how to: Personalize the guest experience and eliminate cookie-cutter service Nail "sizzle points" and wow every guest Embrace the steps you can follow to make the magic come alive Dramatically increase check averages, sales and profitability ... and truly set your operation apart!

Now That's Service That Sells! - The Art of Managing the Sizzle for Quick-Service Restaurants

"TJ Schier's Now That's Quick Service That Sells! captures the essence of sales and hospitality applied to any type of food service operation. However, the specific coaching and guidance in this book would ensure that quick service or quick casual restaurants can make their associates and service a differentiator in an environment that is increasingly difficult. Deliver exceptional service, transform your staff into a team and boost your bottom line. This book has actionable steps, not industry rhetoric. Learn about the hottest trends in QSR and how to make them work for you!