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Now That's Service That Sells! - The Art of Managing the Sizzle
"Picking up right up where Service That Sells! left off, Now That's Service That Sells! is a "must read" for all front line managers. Written in layman terms, TJ's insights make exceptional service seem easy." Jim Knight, Dir. of Training, Hard Rock Cafe. There are some that re-hash old material and call it a "new edition." And there are some who create sequels, new books that complement existing, best-sellers with fresh ideas. We've created a sequel...and we've packed it with invaluable new material. Created as a second "chapter" to Service That Sells!, the new book addresses marketplace challenges that have occurred in the industry over the last decade. With solid steps to impact service at every turn - which dramatically increases sales - this book shows you how to: Personalize the guest experience and eliminate cookie-cutter service Nail "sizzle points" and wow every guest Embrace the steps you can follow to make the magic come alive Dramatically increase check averages, sales and profitability ... and truly set your operation apart!