Videos/DVD

Quick Service That Sells! - The Art of Profitable Hospitality for QSR (Spanish)

Speed, accuracy, service and sales...Improve it all with this self-paced program produced specifically for the QSR industry. This video will show you 8 key areas of QSR excellence: Send a consistent message to your staff and teach them how to enance the guest dining experience.

Quick Service That Sells! - The Art of Profitable Hospitality for QSR (English)

Speed, accuracy, service and sales...Improve it all with this self-paced program produced specifically for the QSR industry. This video will show you 8 key areas of QSR excellence: Send a consistent message to your staff and teach them how to enance the guest dining experience.

Real World Selling: Wine (DVD)

From vintage Merlot to the house Chardonnay, guests will appreciate servers who know how to sell wine. Wine selection is an art, and this award winning video will teach your staff how to sell more wine and make more money. 11 minutes. Great for bottle opening training and product knowledge sessions.

Real World Selling: Start to Finish (Full Service DVD)

Real servers demonstrate how to build the guest check with beverages, appetizers, entrees, and desserts. Use product knowledge to increase sales Use techniques and dialogue that assume success, not failure Be a salesperson, not an order-taker

Service That Sells! - The Art of Profitable Hospitality - Full Service (DVD)

Make your restaurant the destination of choice! Train your staff with one of the best selling DVDs in the service industry — Service That Sells! You and your service staff will learn how to: Set basic service expectations Build check averages Teach your employees how to “WOW” your customers Increase your bottom line

Service That Sells! - The Art of Profitable Hospitality - Family Dining (DVD)

Make your restaurant the destination of choice! Train your staff with one of the best selling DVDs in the service industry

Pour on the Profits: From Your Top Shelf to Your Bottom Line (DVD)

Dramatically increase your bar sales and improve your service with the innovative strategies outlined in this video. Servers will learn how to use table talk to break down guest barriers and product knowledge to put guests in the buying mood. 25 minutes.

Real World Selling: Beer (DVD)

Not all beers are created equal. Teach your staff the basics of beer and how to increase sales with exceptional customer service. 8 minutes.

Real World Selling: Desserts (DVD)

Nothing tops off a perfect meal like the perfect dessert. Your guests will value a server who knows how to describe the scrumptious treats on your menu. Great for pre-shift meetings. 8 minutes.

Real World Selling: Appetizers (DVD)

Increase sales using product knowledge, available props, and tempting dialogue. This video is perfect for pre-shift meetings. Show your staff how to achieve the ideal guest check from the start by suggesting appetizers to every table in their opening dialogue. 8 minutes

Now That's Service That Sells! (DVD)

This program addresses marketplace challenges that have occurred in the industry over the last decade. With solid steps to impact service at every turn — which dramatically increases sales — this book shows you how to: Personalize the guest experience and eliminate cookie-cutter service Embrace the steps you can follow to make the magic come alive Dramatically increase check averages, sales and profitability ... and truly set your operation apart!